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ZLighters.com Guarantee We guarantee everything we sell. No questions asked! If you aren't completely satisfied with any of our products once delivered, for any reason, return unfilled Zippo in its original packaging for a replacement or refund. You and your 100% satisfaction is our number one priority. We appreciate your business. Contacting ZLighters Customer Service The ZLighters Customer Service team is responsible for handling your account, order processing, product/service questions, and all general inquiries. Please feel free to contact us. SKYPE:ZLighters Office Hours: Monday through Friday: 9:00 a.m. to 4:00 p.m. Central Time Phone: (913) 440-0662 Email: info@zlighters.com Address: ZLighters.com Attn: Vickie P. O. Box 3402 Olathe, KS 66062